Terms of service

Last updated: March 2026

These Terms of Service govern the hire of equipment and services provided by One More Song. By making a booking or hiring equipment from One More Song, you agree to the terms outlined below.

1. Equipment Hire

One More Song provides karaoke equipment for short-term hire. Equipment may include speakers, microphones, mixers, cables, and other accessories required for the karaoke system.

All equipment remains the property of One More Song at all times.

2. Bookings

Bookings are confirmed once payment has been successfully processed. Customers must provide accurate contact and delivery information when making a booking.

One More Song reserves the right to decline or cancel bookings at its discretion.

3. Security Authorisation

A $1.00 card authorisation hold will be placed on the customer’s payment card at the time of booking or prior to equipment collection.

This authorisation verifies the validity of the card and allows One More Song to charge the card up to $400 if the hired equipment is damaged, lost, stolen, excessively dirty, misused, or not returned in accordance with the hire agreement.

By hiring equipment from One More Song, the customer authorises One More Song to charge their nominated payment card for any reasonable costs incurred, up to a maximum of $400, relating to repair, replacement, cleaning, or recovery of the equipment.

If the equipment is returned on time and in good condition, no charges will be applied and the authorisation will automatically expire in accordance with the card issuer’s policies.

4. Customer Responsibilities

Customers agree to:

  • Use the equipment responsibly and only for its intended purpose
  • Keep equipment safe and secure during the hire period
  • Protect equipment from damage, theft, and weather exposure
  • Return all equipment in the same condition it was received

Customers are responsible for any damage, loss, or theft that occurs during the hire period.

5. Equipment Use

Equipment must not be:

  • Exposed to rain, water, or excessive moisture
  • Used in unsafe environments
  • Modified, opened, or repaired by the customer

If equipment stops working during the hire period, customers should contact One More Song as soon as possible.

6. Delivery and Collection

Delivery and collection of equipment are subject to the Delivery & Pickup Policy. Customers must be present at the agreed time and location for delivery or collection.

If the customer fails to meet at the agreed time, waiting fees may apply.

7. Late Returns

Equipment must be returned at the agreed time unless otherwise arranged.

Late returns may incur additional charges.

Failure to return equipment may result in the full security deposit being charged and additional recovery or replacement costs.

8. Equipment Care and Damage Policy

Proper Use

Customers are responsible for taking reasonable care of all equipment during the hire period.

Equipment must be used responsibly and only for its intended purpose. Customers must ensure the equipment is operated safely and in a suitable environment.

Equipment must not be:

  • Exposed to rain, water, or excessive moisture
  • Used outdoors without protection from weather
  • Dropped, mishandled, or transported improperly
  • Modified, opened, or tampered with
  • Connected to incompatible power sources

Loss or Theft

Customers are responsible for any equipment that is lost, stolen, or not returned during the hire period.

If equipment is not returned, One More Song reserves the right to charge the full replacement value of the equipment. The $400 security deposit may be charged, and additional charges may apply if replacement costs exceed the deposit amount.

Damage to Equipment

If equipment is returned damaged, customers may be charged for the cost of repair or replacement.

Examples of damage may include (but are not limited to):

  • Broken or missing microphones
  • Damaged speakers or blown drivers
  • Broken cables or connectors
  • Liquid damage
  • Physical damage caused by drops or misuse

Repair or replacement costs may be deducted from the security deposit.

Lost Microphones

Wireless microphones are small items that can easily be misplaced during events. All microphones provided with the hire must be returned with the equipment.

If a microphone is lost, missing, or not returned, a $120 replacement fee per microphone will be charged.

This fee may be deducted from the security deposit or charged separately if necessary.

Excessive Cleaning

Equipment must be returned in reasonably clean condition.

If equipment is returned excessively dirty (including liquid spills, stains, food, smoke residue, or other party-related mess), a cleaning fee may apply.

Inspection

All equipment is checked before delivery and inspected again upon return. Any damage or missing items will be documented.

By hiring equipment from One More Song, the customer accepts responsibility for the equipment for the duration of the hire period.

9. Limitation of Liability

One More Song is not liable for any injury, loss, damage, or disruption resulting from the use of hired equipment.

Customers use the equipment at their own risk and are responsible for ensuring it is used safely.

10. Cancellations

Cancellation policies may vary depending on the booking and timing of cancellation. Customers should contact One More Song as soon as possible if they need to cancel or change a booking.

11. Changes to Terms

One More Song reserves the right to update or modify these Terms of Service at any time. Updated terms will be posted on the website.

12. Contact

For any questions regarding these Terms of Service, please contact One More Song through the contact form on our website.